Forbidden Knowledge Network Customer Support
Customer Support and Advertising Assistance
The Forbidden Knowledge Network provides customer support for advertising inquiries, campaign setup, billing questions, payment issues, advertising materials, campaign delivery, cancellations, and refunds.
For assistance, contact:
contact@FKNpods.com
We aim to respond to support requests within 2 business days.
Advertising Support
Contact us if you need help with:
Choosing an advertising package
Understanding package features
Selecting an appropriate campaign size
Submitting an advertising script
Submitting a finished audio advertisement
Choosing a target audience
Selecting preferred campaign dates
Understanding placement options
Requesting professional audio production
Requesting a custom campaign
When contacting us, include:
Your name
Company name
Email address
Website or landing page
Package of interest
Product or service being promoted
Target audience
Preferred campaign dates
Campaign Setup
After payment, please send the following materials to:
contact@FKNpods.com
Required campaign information may include:
Company name
Billing contact
Product or service description
Website or landing page
Target audience
Preferred campaign dates
Advertisement length
Finished audio advertisement or approved written script
Placement preference
Any required legal disclosures
Any special campaign instructions
Campaign preparation begins after payment and all required materials have been received and approved.
Audio Advertisement Requirements
Advertisers may submit either:
A finished audio advertisement, or
A written script for production
Finished advertisements should be:
30 or 60 seconds long
Clear and professionally recorded
Free from excessive background noise
Submitted in MP3 or WAV format
Consistent with the approved script and offer
Legally authorized for use
The advertiser is responsible for confirming:
Correct names and pronunciations
Accurate prices and offers
Correct website addresses
Required disclaimers
Product availability
Legal rights to music, voices, trademarks, and other submitted materials
Payment Support
Payments may be processed through Stripe or another approved payment provider.
Contact us if:
You need a payment link
You need a copy of your invoice
You need a receipt
Your payment was declined
You believe you were charged incorrectly
You need to update billing information
You need an alternative approved payment method
You have a question about payment status
For your security, do not send complete credit-card numbers, card security codes, passwords, or bank-account information by email.
Payment information should be entered only through an approved secure payment page.
Payment Declined or Failed
If a payment does not go through:
Confirm that the billing information is correct.
Confirm that the card has not expired.
Contact the card issuer or bank.
Try another approved payment method.
Contact us at contact@FKNpods.com if the problem continues.
The Forbidden Knowledge Network may not receive the specific reason a bank or card issuer declined a payment.
Campaign Status
Advertisers may contact us for an update on:
Payment confirmation
Material approval
Production status
Scheduling
Campaign launch
Impression delivery
Campaign completion
Delivery confirmation
Campaign reports
Include your company name and package name in the message so we can locate the correct campaign.
Campaign Placement
Advertisements may be distributed across multiple eligible podcasts and episodes.
Placement is selected according to:
Audience relevance
Product or service category
Campaign size
Advertisement length
Requested dates
Available inventory
Content suitability
Technical requirements
Unless confirmed in writing, a purchase does not guarantee placement on a particular podcast.
Contact customer support if you have a specific category or placement request.
Campaign Changes
Contact us as soon as possible if you need to change:
The advertisement script
The audio file
The landing page
The offer
The campaign dates
The target audience
The placement preference
The required disclaimer
The company or billing information
Changes requested after production, scheduling, or campaign delivery has begun may result in:
Additional charges
Delayed delivery
Rescheduling
New production charges
Revision fees
Reduced placement availability
No change is confirmed until acknowledged in writing.
Cancellations
To request cancellation, email:
contact@FKNpods.com
Include:
Company name
Contact name
Package purchased
Payment date
Reason for cancellation
A full refund may be available when cancellation is requested before production, scheduling, or campaign delivery begins.
Once production, scheduling, or delivery has started, payments are generally nonrefundable.
Refund Requests
Refund requests must be sent to:
contact@FKNpods.com
Include:
Company name
Contact name
Package purchased
Amount paid
Payment date
Reason for the request
Any relevant supporting information
Approved refunds are generally returned through the original payment method.
Refund processing times may depend on Stripe, the customer’s bank, and the original payment method.
Audio-production charges, completed revisions, custom work, rush fees, and completed advertisement versions are nonrefundable after work begins.
If the Forbidden Knowledge Network cannot deliver all purchased impressions, we may provide:
Additional placement until the remaining impressions are delivered, or
A proportional refund for verified undelivered impressions
Missing or Incorrect Campaign Materials
Contact us immediately if:
The wrong audio file was submitted
The script contains an error
The website address is incorrect
The offer has changed
A product is no longer available
A legal disclaimer needs to be added
The advertisement should be paused
The advertiser is responsible for reviewing all campaign materials before approval.
Changes requested after approval may involve additional fees.
Campaign Delivery Questions
Guaranteed impressions may be delivered across multiple:
Podcasts
Episodes
Platforms
Dates
Placements
Campaign reporting may rely on podcast hosting, advertising, distribution, or analytics platforms.
Minor delays or differences in reporting may occur because of:
Platform processing
Filtering
Reporting schedules
Technical adjustments
Third-party analytics standards
Contact us if you believe the purchased impressions have not been delivered.
Advertising Complaints
Advertisers may contact us if they believe:
The wrong advertisement was used
A campaign ran with incorrect information
Placement did not match the agreed campaign
A billing error occurred
Required impressions were not delivered
A submitted change was not applied
Provide as much information as possible so we can investigate.
Prohibited Advertising
The Forbidden Knowledge Network may reject, pause, or remove advertisements involving:
Illegal products or services
Fraudulent or deceptive offers
False or unsupported claims
Copyright or trademark violations
Hate speech or discrimination
Harassment or threats
Explicit sexual content
Dangerous products or instructions
Malware or deceptive software
Unauthorized medical or financial claims
Content that violates podcast-platform requirements
Content that may harm listeners or the network
Contact us before purchasing if you are unsure whether an advertisement is eligible.
Privacy Questions
For questions about how personal information is collected, used, disclosed, or protected, review our Privacy Policy or contact:
contact@FKNpods.com
Privacy Policy:
https://www.TheForbiddenKnowledgeNetwork.com/privacy-policy
Terms of Service
Advertising purchases and campaign delivery are governed by the Forbidden Knowledge Network Terms of Service.
Terms of Service:
https://www.TheForbiddenKnowledgeNetwork.com/terms-of-service
Customer Support Contact
Forbidden Knowledge Network
The FKN Team
Email: contact@FKNpods.com
Business address:
For privacy questions, advertising support, billing assistance, cancellation requests, or refund requests, contact us by email.
Advertising page:
https://www.TheForbiddenKnowledgeNetwork.com/advertising
Privacy Policy:
https://www.TheForbiddenKnowledgeNetwork.com/privacy-policy
Terms of Service:
https://www.TheForbiddenKnowledgeNetwork.com/terms-of-service
Customer Support:
https://www.TheForbiddenKnowledgeNetwork.com/customer-support
Support hours:
Monday through Friday, excluding major U.S. holidays
Typical response time:
Within 2 business days